Out of Service Message to incoming callers

[Lina1960]

Several of our contacts receive Out of Service message when they try to call either me or my husband on our respective PM numbers. This seems to be a common problem with PM. What is the fix?

[Socrates8567]

Hello.

I understand your post was two hours ago and it seems there is an unwritten rule about posting hours afterwards, however, I only see one option given to you which is fine, however, I'd like to share more options if that's OK.

I do have questions. Did you just port over to public mobile? Have you tried turning off the phone and restarting it? Have you tried to do a network reset on your phone (going to settings, finding network settings, resetting them and rebooting) ? Have you tried your SIM card in a different phone? 

The previous customer gave you only one option and that was to use the chatbot in the bottom right corner and create a ticket. However, you can only create a ticket using the chatbot if you can log in. So with that being said, here is the direct link to a csa just in case.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will respond to your request for help here.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Please feel free to share any feedback with the suggestions given.

[hairbag1]

@Lina1960 

click the orange bubble on lower right side of page to start the process of getting Customer Support to look into this. Others had similar issue that Customer Support was able to fix.