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Incoming Calls Not Recived

Reena75
Great Neighbour / Super Voisin

Hello Everyone,
I am having a issue for a while now, where incoming calls do not get received on my phone specifically, and will go straight to voicemail.

I do not get notified of the call, but do get a message for a voicemail if they do leave me one.
I have tried factory reseting my phone, I have put my sim card into 3 Others Freshly Reset Phones, all to the same result.  The issue is sporadic, and only happens sometimes, but is repeatable when it does happen.

This issue is specifically mine, as I have 3 other Lines with Public Mobile in my house, but only this one seems to have this issue.  The difference being, the other 3 were brand new Public Mobile Numbers, and this one was a Port from Koodo.
Is there any use trying a buying a new SIM Card, and if so, if it possible to have credited for a new SIM Card to cover the cost?

Any help would be greatly appreciated!

1 REPLY 1

Sansan
Mayor / Maire

@Reena75  what type of phone do you have and where are you located?

It could be an issue that your phone is not VoLTE  capable and no longer supported by Public Mobile.  If that is indeed what's affecting you,  the only fix would be to change to a newer phone that is supported by VoLTE. 

https://www.publicmobile.ca/en/get-help/articles/850-turndown

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