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What are the key features and menu options of Voicemail?

Retraité / Retired
Retraité / Retired

Voicemail offers the following key features:


  • Selectable Languages: English or French.
  • Greetings: One standard greeting, one personal greeting (60 seconds max.), one extended absence greeting (60 seconds max.).
  • Message Storage: Room to store up to 10 messages (5 min/message) for 10 days, and the ability to recover deleted messages, mark messages as private, urgent or anonymous, have time stamp, playback control and save messages over again.
  • Voice Messaging: Send, reply and forward voice messages.

Voice Mail Menu


Step 15.1.PNG


Review Voice Messages (while reviewing messages)


Step 15.2.PNG


Play Messages (after reviewing messages)


Step 15.3.PNG


Send Voice Messages


Step 15.4.PNG


Personal Options


Step 15.5.PNG




Good Citizen / Bon Citoyen

I was thinking maybe is any magic code like #*4812*# for a voicemail factory reset???

Good Citizen / Bon Citoyen

Then I would like to have original one because that one has phone number


Good Citizen / Bon Citoyen

This is not what I'm talking about, this is manual but it does not work anyway, I recorded my greeting, I setup this as active, I checked and it is not working, if someone is getting my voice mail is like system greeting even without my phone number.

Deputy Mayor / Adjoint au Maire


TELUS Voicemail Quick Reference Guide: click here
TELUS Voicemail User Guide: click here

Great Neighbour / Super Voisin
Ah, got it. Thanks!

Retired Oracle / Oracle Retraité

@borisj with automated, you call in, it says "you have 3 new messages" and then immediately says "first new message" and start playing it.  With manual you hear "you have 3 new messages" followed by "to listen, press 1, for personal options, press 2, ....etc."

>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Great Neighbour / Super Voisin

I'd also like to see an updated list.  In particular, what is "automatic playback" vs "normal playback"?

Good Citizen / Bon Citoyen

This is old. Can someone please update

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