some got a text from PM about the voice trouble, did you get one?
from what I now, PM does not actively monitor the forum, but if you message them, they will reply. Did you check the Community inbox? If no reply still , message them again
With all the comments about issues not being able to make or get cell calls (text and internet access is working), is someone from Public Mobile monitoring these comments and why are they not informing us what is going on? I submitted a request a few hours ago about this issue and have yet to hear from someone.
try you swap the sim cards between the 2 phones. It will somehow refresh your account and hopefully will solve your problem. If that does not help, then you will need to have PM to check both your accounts
open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen
Telus has removed the voice outage note on its site so it should be resolved.
do you have another phone to test the sim card as well?
if not, I think you should ask PM to check. Please open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen
Something here makes no sense. My neighbour next door who has exactly the same plan with Public Mobile has had no issues today. He can call out no problem. I have been unable to make calls today. I have been advised that there is an issue with service in Western Canada. So how is that even possible that one person has the problem and the person right next door doesn't?
i am having the same problem got a messaged saying it was fixed but clearly it is not i have turned off the phone turned on and removed sim card and did reset network settings and none of that works
it is an issue with Telus. They said they were working on it. I received a text that it was fixed, but it is not. I still cannot make outgoing calls. I was given a link earlier by someone on community that gives me text message updates from Telus.
I'm in the exact same boat! I was able to receive a call but cannot make any outgoing calls or check my voicemail which is frustrating. Double checked and again I'm all paid up in the middle of my service month. So thankful I checked this forum. Fingers crossed it comes back ASAP as this is a serious inconvenience for so many of us.
log in to your account to just confirm that. If you have limited calling minutes, you can either wait until renewal OR...get a $5 / 500 minuites of in Canada calling add-on. So...what plan do you currently have ?
Subscription is up to date. I change the SIM card in to another working phone. Still it does the same. I am receiving calls with no issues. Texting works both ways. But can not make phone calls.
Restarted the phone, took the SIM card clean and reset. Nothing works yet. Please help
Both my kids cells are working now, restarted my cell again still not working so I just ordered a new sim card as I have not gotten a response from customer service. Annoying to say the least.
@Charmaine12341 hopefully won't be that long as some have reported that it started working for them. You can try reaching out to Customer support but not sure if they will do anything for you. To contact them click on the orange circle in the bottom right corner and type: Customer Support Agent
I have been unable to amke calls since this morning. I notice others are having the same problem. I am advised it may take up to 72 hoursto fix this. How do we get some compensation back for the loss of service and inconvenience?
I have been unable to amke calls since this morning. I notice others are having the same problem. I am advised it may take up to 72 hoursto fix this. How do we get some compensation back for the loss of service and inconvenience?
@Rick4290 TELUS is aware and working on it as I think it's also affecting their other brands (TELUS and Koodo) so hopefully very soon but with these kinds of outages it's hard to have an ETA
