Hello.
This is xxxxxxxxxxxxx (#xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx). Actually, I tried to switch from Bell to Public. But it failed because the Bell Mobile company asked me to answer their final question - like "Are you really leaving Bell to move another company?", but I couldn't answer for that at that time. So Bell charged me until now.
Also, I have payed to Public mobile company from that that. (*Actually, all of our family stayed out of Canada until Sep. 4). So after coming back to Canada, I found that my phone is not connected with Bell company. It has a different phone number, and I used all of my data after using for a short time. I tried to solve the problem, but I knew that my phone was connected with Public Mobile, not Bell company. So I finally closed Public mobile account and changed the company again into Bell.
Also, last time when my husband was in Canada for a while, he tried to contact your company, but it was really hard to talk with any agent. So he gave up. Today I spent about two hours to find this way to talk with someone working for Public Mobile. Anyway, I hope I can solve this problem with you. Thanks a lot!
