Hello,
If anyone can offer some tips to help with this. That would be amazing, I'm super frustrated today, been messaging back and forth with a very unhelpful moderator and I'm hoping someone who has gone through this can help.
My account was suspended for no reason today before they even attempted to withdraw the funds from my card. I called my credit card company, there is absolutely no issues, there's plenty of funds and no fraud or anything like that.
So I contacted a moderator. He says their financial department flagged my card and won't use it unless I send him my credit card number, cvs number, my name, personal info, everything. Now this makes me super uncomfortable, especially with all the fraud going around now that everyone is spending so much time online. Employees should not be asking for that much personal info anyways. Credit card numbers are hidden, by law, from employees as it is a privacy issue. It's even more uncomfortable when his English is very bad and he says things like "there isn't no call center" or "You are write that you should have been announce prior the payment".
Now, I don't have any other cards as I've never needed them and I'm not going to sign up for a new credit card just because public mobile has an issue in their financial department. The moderator also offered that I can buy vouchers from a https://bit.ly link that I don't feel comfortable clicking on. Or that I can go out and buy them, though he understands that is difficult with the Covid19 issue right now.
I need my cell for work in eight hours and no one is responding to my ticket anymore. Does anyone have any way I can enter my credit card that will bypass their automated checker? Does anyone have a safe website or instructions to get to the place to purchase this voucher through public mobile?
Sorry for being long winded but I hope you understand my frustration.
