Website kinda not working?

[Greg1275]

Anyone else’s plans and add ons tab from the self serve website not working? Also on the change phone number section when entering a used number and hitting the check number button, I’m getting an error on both with same message..

[Greg1275]

Might your internet connection be down possibly? And are you logged in on here via cellular network?

[Greg1275]

Are you getting any error messages at all?

[Busaman]

Thanks tried that and even other computers and iphones but no luck

[Greg1275]

Try what dunkman and triguy suggested. Clear browser cache and or try using different browser. It worked for me.

[Busaman]

I can't even get into my account !! Just comes up blank. I think theres something major wrong. Hope they can fix or have to look for new provider.

[JackQuint]

I've found the MyAccount webpages to be clunky and unreliable since I've joined PM. Often extremely slow to load (and therefore prone to time out). It's pretty shoddy overall, but it reflects the priority that Telus places on the brand.

[jordan23]

Hi @Greg1275 , I just logged in to My Account right now to check and I received the same error message when I clicked at the Plan & Add-Ons tab. Sometimes the self-serve account page does that but it should be back up and running soon. I've only been with Public Mobile this month and it happened to me a few times where the My Account page is not working. But the Community site seems to be working all the time so that's good. Hopefully it'll work again soon.

[Greg1275]

Clearing cache worked, thanks guys!

[Triguy]

Try clearing your cache and use a different browser.   

[Dunkman · Accepted solution]

@Greg1275 

Website is more finicky and slower since last night. 

Might want to try in another 30-60 minutes. Or try a different web browser, clearing cache or incognito mode.  Chrome incognito works well. 

[Greg1275]

Ok thanks, will check back in, in a little bit.

[stonechucker]

Most likely unplanned service update/outage.  Try again later.

This happens somewhat regularly.