Website Account Problems, Inaccessible

[SarahPod]

The date is May 27, 2025 at 2:33 pm MST. I have attempted to login to my account to pay my bill: 1) in the app on my phone, and 2) at the website on my laptop.

Once I enter my login credentials, I receive the same result: there is no way to get to my account to pay my bill (even though I'm logged in) and I'm receiving this message:

"Our services are getting an upgrade. From March 4th 10:00 PM EST (7:00 PM PST) to March 5th 9:30 AM EST (6:30 AM PST) new plan purchases, activations, and account changes will be temporarily unavailable. Come back and visit us again after the upgrade is complete."

Please let me know once the website is properly functioning so that I am able to pay my bill today and get my phone service back. Thank you.

[SarahPod]

It's working for me now!

[SarahPod]

Same here, soon after I posted this, I was able to successfully get to the page that I needed to in order to pay my bill. 👍

[RayVanBarneveld]

Just went back and tried again. Got in this time.

[hTideGnow]

hi @SarahPod @RayVanBarneveld 

site is up now

[Sansan]

Yeah, public mobile is known for incorrect and outdated information. Try clearing in cache before you sign in again. Or sign in using incognito, secret mode.

Or dail *611 to pay with cc on file if you know your pin which might be required. 

[RayVanBarneveld]

I'm having the same problem on Vancouver Island.