@MrJLlC
I went through the whole process of dealing with a weak signal in my particular neighborhood about a year ago.
FWIW, you need to document your weak signal problem. Get the Signal Strength app and determine your signal dbm (the bars on your phone are almost meaningless). Get the Tower Locator app and determine the location of your nearest applicable Tower and micro transceivers. Do a speed test and determine your download and upload speeds. Take screenshots of everything.
You need to message the customer agents.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Once they reply to you, you need to explain your situation and provide them with your screenshots. About the only thing they can do is to reset their Network on their end and sometimes that may temporarily give you a better connection and signal.
If it is determined that there is a system problem (e.g. tower issue or tower is too far), you might then be escalated to Telus tech support. When that happens, you will actually get an email and even a telephone call from Telus.
In my situation, they explained that Telus would need to upgrade or add a micro transceiver near my location. Unfortunately, there is no budget or plan to do so at this time. They did give me a $10 credit as compensation for the system issue. Hopefully, you have better luck.
