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11-27-2016 02:41 PM - edited 01-05-2022 01:00 AM
Can someone respond please. My account was deactivated and I couldn't change to the 38 4gb plan. Been waiting for a response far to long. Good thing I didn't port my number as I would have been without service for a week.
Solved! Go to Solution.
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12-14-2016 09:31 PM
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12-14-2016 09:25 PM
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12-14-2016 09:18 PM
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12-14-2016 09:11 PM
sorry auto correct
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12-14-2016 09:10 PM
Thank you Rockaway, Wa,srlawren for the assistance it's much appreciated.
Again thank you all.
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12-14-2016 03:48 PM
@Camgson can you please let us know if @Shazia_K has managed to resolve this for you? I sincerely hope so!
>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
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12-14-2016 02:35 PM
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12-14-2016 02:27 PM - edited 12-14-2016 02:27 PM
Hello @Camgson,
I'm truly sorry to hear about this ordeal,
I took the time to look through your account and the issue was a bit more complicated of what I thought of but don't worry! I took all the necessary steps in order to get you going shortly.
I had to send this issue to our tech team, who usually fix this within minutes to hours, please try rebooting your phone periodically within 45 minutes and I am pretty sure everything will be good to go. I also restarted your 90 days plan to start as of today.
Please keep us posted, ref #: 7346851
Thanks,
Shazia
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12-14-2016 01:48 PM
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12-14-2016 11:44 AM
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12-14-2016 11:32 AM
PLEASE HELP ... Still no Text, Calls, Data . My Wind number was ported out and they confirmed it's waiting for PM to Port in. I am missing important calls. My number that was to be ported in that I have had for over 14 years is deactivated sitting out in nowwhere land.....
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12-13-2016 10:06 PM
I would never recommend anyone call Telus about these issues.
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12-13-2016 09:53 PM
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12-13-2016 09:24 PM
I suggest to call Telus for the port issue because couple of days ago I called freedom they told me that they got a request from Telus for the port out. So as mods are not available right now and even though in day time they have work load to make their lives easy and to know the current status of the port. we should call Telus . Thanks for the discussion
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12-13-2016 09:19 PM
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12-13-2016 09:18 PM
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12-13-2016 09:17 PM
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12-13-2016 09:00 PM
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12-13-2016 08:59 PM
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12-13-2016 08:55 PM
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12-13-2016 09:43 AM
Did you get a text of successful Port ?
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12-13-2016 09:39 AM
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12-12-2016 10:55 PM
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12-12-2016 10:05 PM
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12-12-2016 10:04 PM
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12-12-2016 10:18 AM
From the overview page I selected change plan which brings you to the plans and add on page where you make your selections.
Red error message at first was ."Sorry! We are having trouble with this page. Please try again later." So I tried again later and selected 90 day + unlimited Canada wide calling + unlined testing + 12 Good data. The result was red error message "parsererror" so I tries changing the talk to provincial and again red "parsererror"
"parsererror" would wipe out all choices selected so you couldn't proceed to top up the account.
They can see I attempted to change my plan during the promotion and know about the error message "parsererror" so they should honour the promotional pricing plan. I should have sent a message or posted sooner however threads already existed about plans not sticking so why add more noise if they know and are working the solution.
Still waiting for Pm to do the right thing. Putting it back on me saying I didn't make a financial transaction isn't fair considering I couldn't update the plan.
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12-12-2016 03:49 AM
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12-11-2016 10:56 AM
Good morning Cameron,
Thank you for your prompt response. I will be happy to assist you today.
Let me find a satisfactory solution for you, I will do my best to help you.
Cameron, I hope I was able to assist you with your request and I wish you a nice weekend!
Respectfully, your Public Mobile Team.
For all other inquiries, we invite you to also visit our community, a place to share ideas, find answers to your questions and earn rewards.
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My response
I am telling you that if you look and see my login history it didn't allow me to pick the promotional plan and kept defaulting to the previous plan and that is why I originally asked for help. others were having the same issue. my intention was to activate the promotional plan and I would have topped up my funds if the changes would have kept prior to topping up but they didn't. i let my account go to deactivated status in October waiting for the right time to change my plan. being a fairly new user navigation in the self support pages seemed straight forward except when the account was deactivated. again what I originally was trying to pick 90 day 12 GB Canada wide talk unlimited text wasn't taking before the top up option. I had error messages in Red on the page....... can you make this right?
parsererror
From public mobile below
Thank you for your prompt response. I will be happy to assist you today.
Bladimir, it is Bladimir Cameron. You never made a payment in your account. If you would have made a payment, I would have seen your intention to activate the promotional rate plan and exceptionally I would have gladly activated the plan. However, there is no financial transaction or any payment made in your account since his activation.
Respectfully, your Public Mobile Team.
For all other inquiries, we invite you to also visit our community, a place to share ideas, find answers to your questions and earn rewards.
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12-10-2016 08:38 PM
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12-10-2016 06:09 PM