Waiting 24+ hours for a port to process from Telus Act

[Rachclarke444]

Hello, 

I am new to Public Mobile. I went through the steps yesterday to port my number from Telus to Public Mobile and am waiting for the port to go through. Can someone advise whom I can speak with to check in on the status?

Thank You,

Rachael

[Rachclarke444]

The issue is a simple fix apparently for the provisioning team, they need to address the sim card with PM and it's stuck to Telus.

[Anonymous]

 @Meow : lol Marketing. Apple likes the customer to stay in their nice walled garden. If you need to be outside of that then they add unnecessary complexities so you'll stay afraid to look outside.

[Meow]

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@popping wrote:

@Rachclarke444 

Are you using an iPhone?

If yes, you need to download a provider file specific for PM service by connecting your iPhone to a PC running iTune.   Restart your iPhone after update.  Report your result.

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I did not know iPhone is so complicated... Why people buy such hardware?

[popping]

@Rachclarke444 

Are you using an iPhone?

If yes, you need to download a provider file specific for PM service by connecting your iPhone to a PC running iTune.   Restart your iPhone after update.  Report your result.

[mimmo]

@Rachclarke444  log into selfserve and what's the status?  

The Telus line going dead likey means port was competed, but there is an issue on the pm side of things, sim card not provisioned properly.   CSagents are the only ones who can invistigate.

[hairbag1]

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@Rachclarke444 wrote:

Yes, I did wait and replied yes, my phone then immediately stopped and then we put the PM sim into the phone and 24 + hrs later, still nothing. So I thought best to escalate. I will reach out. Thanks.

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While you wait for Customer Support Agent to help...try the PM sim in a different phone. See if that gets things moving.

[softech]

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@Rachclarke444 wrote:

Yes, I did wait and replied yes, my phone then immediately stopped and then we put the PM sim into the phone and 24 + hrs later, still nothing. So I thought best to escalate. I will reach out. Thanks.

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did you reboot your phone?  what is showing on the screen for network status?  Can you call out ?  can you text out?  and Data working?

[Rachclarke444]

Yes, I did wait and replied yes, my phone then immediately stopped and then we put the PM sim into the phone and 24 + hrs later, still nothing. So I thought best to escalate. I will reach out. Thanks.

[Anonymous]

@Rachclarke444 

if are you stuck with Transferring your old Phone Number,

i will provide to your number to can you make call 

Check your private message inbox (click on the envelope top right of your screen)

or Here’s how to contact Customer Support Agent by CS_Agent,

• or you can send a private message to Customer Support Agent by CS_Agent, by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your phone number,
• which carrier,

Good luck and your welcome to Public Mobile

with a Beautiful Service

you will be very happy

[softech]

@Rachclarke444  did you get the SMS form Telus and did you reply YES within 90 mins?

there is a number you can call to confirm status.  I will message you.  Check Community inbox

[BKNS27 · Accepted solution]

@Rachclarke444 

Try rebooting the phone by powering off the phone and wait a few minutes and power back on again. 

If it doesn’t work, you can contact a PM CSAgent by clicking on the SIMon chat button and type in “Create a Ticket” for the agent to review your porting process.

Did you leave your Telus SIM in your phone and wait for a SMS text that you are porting over to PM? There is a 90 minute window to confirm.

If you missed this step, ask the CSAgent to restart the porting process.

[hairbag1]

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@Rachclarke444 wrote:

Hello, 

I am new to Public Mobile. I went through the steps yesterday to port my number from Telus to Public Mobile and am waiting for the port to go through. Can someone advise whom I can speak with to check in on the status?

Thank You,

Rachael

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Porting from Telus shouldn't take very long. Have you attempted a restart of your phone ? Give that a quick try and let us know if it helps.