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Voucher not working

Beereal8996
Great Neighbour / Super Voisin

Been told to ask for help through the community forum my PIN for my voucher is xxxxxxxxxxx and it says it's not able to process this transaction at this time to ask for help my phone number is xxxxxxxxx and my name is Brandon can you guys help me or add this to my account so I can use my phone again as my plan was supposed to renew and I can't do anything

17 REPLIES 17

Anonymous
Not applicable

@Beereal8996 

* some vouchers take 24 hours to activate,

you can call 1 855 4PUBLIC and add your voucher PIN
or call *611

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

You will usually find it at the top or bottom of the receipt. To top up your account with a voucher, log into your  Self-Serve, account, click on the "Payment" tab, then "One-time payment". In the form that appears on the next page, click on "Payment voucher" as the payment method, enter the voucher code below, then click "Submit".

 

if you can't fix it you need to Contact Customer Support Agent by CS_Agentand Explain your issue to 
they can solve your issue, they are nice service Team the will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler
  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
    Click here to submit a ticket↗↗.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • please include in your message,
  • phone number,
  • account 4 digit pin,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: For public mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

Dunkman
Oracle
Oracle

 

@Beereal8996 

I removed your personal information.  You would not want somebody to steal your voucher number.  

 

When did you purchase your voucher?  Some vouchers do take a few hours to activate and some people even had to wait overnight.  You could also try loading the PIN via dialing 611 on your phone.  

 

pjsullivan
Great Neighbour / Super Voisin

It was purchased this afternoon

 

pjsullivan
Great Neighbour / Super Voisin

I`ve tried calling it in at least 5 or 6 times...still nothing

 

Anonymous
Not applicable

@pjsullivan wrote:

It was purchased this afternoon


@pjsullivan 

for now you have to be patience and check it later. i think something in system the doing update, because a lot of customer has same issue,...

 

@pjsullivan 


@pjsullivan wrote:

It was purchased this afternoon

 


Sometimes it can take some time before the terminal where you purchase the voucher synchs with Public mobile side.  

 

As mentioned above, depending how you entered the PIN, you could enter either via self service account or dialing 611.  

 

In the past, depending on how your voucher looks, there sometimes is another set of numbers that people get confused.  Make sure that you are entering the right set of numbers.  

Ryanj92
Great Neighbour / Super Voisin

I’m having the exact same issue right now

@Ryanj92 @pjsullivan @Beereal8996 

If you tell us the specific retailer you purchased from we may be able to give you more specific validity wait times.

 

I can tell you pm vouchers purchased from 7/11, SDM, Shell stations and London Drugs are all immediately valid upon purchase. Both self serve and 611 only allow two attempted payments any one time. You then have to wait one full hour before trying again.

 

Be sure to use the 12 digit pin # listed on the voucher.

 

More info and real examples of vouchers can be found here:

 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#...

 @Ryanj92 : Did you try the 611 service? Are you using the right 12 digit set of #'s if multiple? Use the one called PIN.