Voucher not registering

[Jess12]

I keep getting notifications saying I need to make payment which I have via voucher but it is not registering. I went online and changed my phone plan but now it's saying I have zero balance. How do I fix this? 

[Jess12]

Legend!!! thank you 🙂 

[mimmo]

This is the link to the trick

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

[Anonymous · Accepted solution]

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@Jess12 wrote:

I did it via 611. It said my account was credited but i am still not getting coverage. 

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Do you have self-serve working for your account?

First look to see if it says your service is active or suspended.

If so go in there and do this lost/stolen trick:

Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

[Jess12]

I did it via 611. It said my account was credited but i am still not getting coverage. 

[Anonymous]

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@dumbdobie1 wrote:

What is this lost / stolen trick you are referring to? I'm curious as I never heard of it.

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It's using an available feature in the self-serve to, in effect, reset the service.

It's a work around that shouldn't be needed but it seems to work quite often.

[dumbdobie1]

What is this lost / stolen trick you are referring to? I'm curious as I never heard of it.

[Anonymous]

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@Jess12 wrote:

I keep getting notifications saying I need to make payment which I have via voucher but it is not registering. I went online and changed my phone plan but now it's saying I have zero balance. How do I fix this? 

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How do you mean not registering? You put it in and it gives you an error? Are you doing this via the 611 service? You can do it in self-serve as well.

Does your service say that it's active in self-serve?

If so then try the lost/stolen trick.