04-13-2019 11:36 PM - edited 01-05-2022 04:21 AM
My voicemail which was working fine for weeks suddenly is not working. When I dial in to my voicemail (from my usual location) I get the message that ....Sorry you cannot make this call because you don't have a long distant plan..." Please fix!
Solved! Go to Solution.
04-14-2019 12:14 AM
@DZIGA wrote:Thanks everyone for finding a solution so fast!
Don't let anybody tell you there's no support here. 🙂
04-14-2019 12:12 AM
Thanks everyone for finding a solution so fast!
04-14-2019 12:05 AM - edited 04-14-2019 12:06 AM
@DZIGA in addition to what @Anonymous and @Alex888 have suggested, have you thought of going with the $15 or $25 plan? They have more minutes and might be a better fit. The $10 plan is very limited, and I would say great as a emergency/backup, but perhaps the $15/$25 plans would work better if you're going to be using them more than just a emergency/backup phone.
04-14-2019 12:03 AM - edited 04-14-2019 12:05 AM
@DZIGAIf it doesn't show minutes then you used your minutes for the month. You can buy a long distance addon, any unused minutes will remain in your account, they don't expire.
It won't effect your plan or text limit.
04-14-2019 12:03 AM
Yes I do. But it only shows TEXT messages...my text limit is 50 and none was used.
04-14-2019 12:02 AM - edited 04-14-2019 12:02 AM
@DZIGA wrote:Thanks all for assistance. Is there a way to add ten bucks or so ...that I can then access my voicemail. Is there a way of doing that without having to change plans? This month was very unusual so I used more minutes than expected.
Add $8 and get the 200 minute long distance add-on. Then it will stay around on your account until you use them all.
Edit: You can also get into your voicemail from another phone.
04-14-2019 12:01 AM
Thanks all for assistance. Is there a way to add ten bucks or so ...that I can then access my voicemail. Is there a way of doing that without having to change plans? This month was very unusual so I used more minutes than expected.
04-13-2019 11:59 PM
Thanks for your help. I am on my usage page it says I have a balance of $18. I don't see a total of minutes used anywhere and no warning about that...
04-13-2019 11:55 PM
@DZIGA wrote:10$ plan
Are you calling from your phone? Could it be that you're out of minutes? When you log into your self-serve, see what your usage is.
04-13-2019 11:55 PM - edited 04-13-2019 11:56 PM
@DZIGA wrote:10$ plan
Lower down in your data and add-ons area do you see the line about the 50 minutes? If you don't, you have used all your 50 minutes of the plan.
ninja'd by Alex888 🙂
04-13-2019 11:54 PM
04-13-2019 11:52 PM
10$ plan
04-13-2019 11:37 PM - edited 04-13-2019 11:38 PM
@DZIGA wrote:My voicemail which was working fine for weeks suddenly is not working. When I dial in to my voicemail (from my usual location) I get the message that ....Sorry you cannot make this call because you don't have a long distant plan..." Please fix!
Are you on the $10 or $15 plan?