Voice call maximum duration?

[geeloo]

Freedom Mobile cuts off voice calls at 2 hours (which was a really bad policy during covid when people were routinely put on hold for more than 2 hours).

Does Public Mobile have a maximum on voice call duration?

[HALIMACS]

@geeloo 

indeed, there is some variation among users for this.

Personally, one of our accounts had calls cut off after about 90 minutes.

This is something you should be able to request a reasonable response from the customer support agents  as it relates to your service.

Ask them to confirm so that you will know what you can expect when on a hold pattern in the future.

To contact a Customer Support Agent, send a private message to the Customer Support Agent by clicking here 

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[will13am · Accepted solution]

@geeloo , I find the call duration thing to be really YMMV.  I have been cut off at exactly 2 hours but I have also gone past 3 hours.  Best to assume that there are duration limits so as not to be disappointed.  

[GR]

@geeloo my kids have made calls to their friends for 5 hrs before.  I heard a some point it was right around 5 hrs 

[softech]

@geeloo 

2.5 hours as found out by @popping 

https://productioncommunity.publicmobile.ca/t5/Get-Support/PM-voice-calls-cut-off-time/m-p/524041