VoLTE on Samsung S10

[hazy_l]

The Samsung S10 is VoLTE compatible but, apparently, Public Mobile refuses to white list it for VoLTE. How can we twist their arm so they do it, so the phone continues to work on their network after shutdown of the 3G network?

[Ron_B]

I like your last answer, it it show clearly the S10E is compatible with the VoLTE, but Public create a blacklist to remove the old phone to avoid support and help to the client.

It is a shame for the client who use there cell only for talk, SMS, GPS and simple web research  to remove the service for them by Blacklist them only for administrative business decision / money and make more money.

The old time from Public who offer a very good service for the client to a reasonable price is in the past.  

By the way, i receive a email  from your tech service and yes the S10E VoLTE is compatible but Public do not want  supported.

We are in the time to change cell often, pay more and create a lot of electronic garbage by the obligation of changing  by administrative decision not technical reasons.

Shame on Public and End of discussion for me

[hTideGnow]

hi @Ron_B 

first, your link was broken

second, I did a search and found the thread, but the whole thread was saying s10 does not work with VoLTE

[softech]

@Ron_B 

While Public Mobile and Koodo and Telus all share the same network, Public Mobile offers different service features with different device requirements.  It is true that PM maintains a different whitelist from Koodo and Telus, a shorter list.  

But Galaxy S10E is a 7 years old phone and has reached the end of its support lifecycle years ago.  The last security update was back in 2023.  So, it has been 3 years without any security patch.   With phone being an important part of daily life with many sensitive apps installed (banking, financial, authenticator, mail, etc) ,  it’s recommended to upgrade to a newer device to continue receiving regular security updates and safeguard your data

[Ron_B]

I think you have a good question here, my wife have a S10E and Public say it is not compatible with VoLTE, but if a check the IEM on Telus and Koodo it is compatible, same towers and same network.  My wife have a 4G plan and using the the VoLTE now and it is working, why public will black list some cell VoLTE compatible.

By the way, i was able to find a old thread with the same question in 2023 and the answer by the agent was yes it will work on Public VoLTE network.  https://productioncommunity.publicmobile.ca/t5/Get-Support/VoLTE-on-Samsung-Galaxy-S10e/td-p/96474.....

The only think i can see is, public is trying to move clients to Koodo and Telus charge more expensive plan.

Not shure my answer will stay here long, some reply to this thread were deleted because answer like the one post by softech indicate what Public want.

There is no reason a S10 or S10E working on the same network of Telus and Koodo would not work on Public, same tech and hardware and same owner.  It is a business decision target 

[softech]

@hazy_l 

While your Samsung Galaxy S10  has VoLTE, it is NOT compatible with PM's VoLTE network.  You can use the  IMEI checker on this page to confirm:  https://www.publicmobile.ca/en/on/get-help/articles/volte 

Since your phone is not compatible with PM's VoLTE, your phone has been using 3G for voice, but is now affected by the 3G Network Shutdown that has just started in Manitoba:
https://www.publicmobile.ca/en/get-help/articles/3g-shutdown

If you’re using a 3G-only device, your phone will stop working after these dates:
Manitoba (Rural): January 12, 2026
Manitoba (Urban : Winnipeg & Brandon): Starting March 31, 2026
National: Starting March 1, 2027

There is really nothing much you can do other than to get a phone that is compatible with PM's VoLTE network.
iPhones 8 or later, Google Pixel 4 or later, Samsung S22/Flip 2/Fold 2/A15/A35/A55 or later, or other major brands of phones released after 2024 and are designed and sold for the Canadian market should work. 
If you are unsure whether a particular phone will work, share the model here and we can help