VoLTE for customers activated before Feb '23

[antonio_alv]

Hello,

I am PM user since Aug last year, I got a Xiaomi 13 Ultra that I brought with me from Europe, it is Volte compatible but not sold in Canada and NA, I also discovered it is compatible with PM, as I tried a SIM which has been activated two months ago and indeed it was using VoLTE for calling.

Is there a way to force this on my own plan as well? or do I need to wait PM to let me use the Volte network?

Thank you,

[antonio_alv]

The sim was in a 4G wifi router bought from Amazon working as an hotspot, it was previously inserted in another phone a Poco x3 nfc for activation, so it's not about the phone, as that SIM has never been inserted in a phone compatible with any VoLTE list of phones. 

[hTideGnow]

hi @dust2dust 

all accounts are VoLTE enabled , only phones are the problem if any

Honest, all other carriers are like that, gradually bring in new things and PM is not the lone one.  I see you saying bad thing about PM , and its Oracles 🙂  , almost daily,.  You can scream all you can but it won't change things.  Why can't you just make peace and patient with VoLTE?. When 3G sunset comes, all carriers will have to open up. Just that today is not the day

[dust2dust]

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@DennyCrane wrote:

My other assumption is that it's not an intentional blocking of some devices, but rather provisioning that needs to happen with each device type to allow it access. PM is probably provisioning their system with what they deem as the most widely used devices. There would be no motivation for them to be intentionally restrictive,

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@DennyCrane- This part I disagree with. My phone is perfectly well able to do volte as proven by another provider. They refuse to allow it on their system for whatever reason they care to have. I will still say that I think they have implemented a proprietary non-standard method of volte (and 5G) so as to filter and limit devices and to drive device sales to their Telus "compatible" phones. Or as I joked a while ago, this is basically the Public iPhone Mobile Company and they have a hate-on for anything else with minimal grudging acceptance of a handful of devices.

[DennyCrane]

@dust2dust I'm confident all accounts are now VoLTE compatible, but PM still has to allow the device to use it. That could be easily tested by you putting your sim in a whitelisted phone and testing VoLTE. My other assumption is that it's not an intentional blocking of some devices, but rather provisioning that needs to happen with each device type to allow it access. PM is probably provisioning their system with what they deem as the most widely used devices. There would be no motivation for them to be intentionally restrictive, it's likely just a resourcing issue (IT resources are always in high demand and have an endless list of priorities).

[JRod]

@dust2dust 

I agree, the communication isn’t the most clear but it’s the language PM uses when describing this and is supported by new customers joining PM but not being able to use VoLTE despite their phones supporting the feature.

My understanding is that if you had a phone that was on the VoLTE enabled list but were a customer from before February and didn’t message PM to enable VoLTE for your customer profile then you would be unable to use VoLTE until they enabled it on your account. [EDIT: the very same article states that they gradually transitioned long time customers to enabling VoLTE on their accounts without any interaction required]

But for everybody that signed up after February ‘23, you no longer need to message Customer Service to have them enable it for your customer profile. You’d just use a device that PM support and you’d be good to go. This was exactly what my experience was of joining in August with a iPhone 12 Pro Max as I had VoLTE support from the get go and continue to have it with my 15 Pro Max.

[dust2dust]

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@JRod wrote:

All new customers have VoLTE capability enabled on their account but it’s up to PM whether not they are going to support it for your specific device.

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@JRod- I wish I could figure out in my head whether this is a contradiction. How can volte be on the account when it's the device that has volte (or not). If one has a current account from before volte was introduced and a  phone that is not proprietarily compatible and were to get a phone that has everything that this place wants to see for their proprietary compatibility would volte suddenly work on that phone without doing anything or asking support?
Same question for an account after volte was introduced but not a proprietarily compatible phone and got a new phone that was, would it work?
Or would something get pushed to the phone to let it work at the time a sim was inserted?

(I wish the spouse let me fiddle around with their phone that has both volte and 5G 🙂 )

[hTideGnow]

hi @antonio_alv 

Xiaomi us not on PM volte compatible list. 

which phone yiu tried and was working before?

but, if 3G voice working, you really don't need volte

[JRod]

@antonio_alv 

All new customers have VoLTE capability enabled on their account but it’s up to PM whether not they are going to support it for your specific device.

Here is the list of devices that PM supports VoLTE for. So despite your phone being capable if the carrier doesn’t support it for your specific device you are out of luck unless they start supporting your specific device. PM can enable your account for VoLTE but if your device isn’t supported by them then it will make no difference and you won’t be able to use VoLTE with PM.

https://publicmobile.ca/en/on/get-help/articles/volte

[dust2dust]

Was that a Public sim that you tried? What phone was it previously in? This place is severely restrictive on which devices it will enable for volte. And some have found temporary enablement and then snatched away some time afterwards.