03-04-2020 08:54 PM - edited 01-05-2022 09:47 AM
On my son's phone, we had been given some free data add-ons, taking his total to 3 GB a month. That's his original 1 GB at 3G speed, plus 2 more. Today when he went to use data, he found he has used up his 1 GB and the free add-ons are no more.
Have they been taken away, does anyone know? It would have been nice to get some kind of warning ...
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03-05-2020 01:14 AM - edited 03-05-2020 07:59 AM
@michsend wrote:Thank you. But has anyone else lost these free data add-ons without warning?
I have observed that with a data add-on on your account, NO data warnings are sent. Not for the base plan amount, and also not for the bonus data.
Data usage warnings seem to be sent if you have base plan data ONLY at this time...
03-05-2020 12:20 AM - edited 03-05-2020 12:25 AM
My guess is that @michsend thought the two 1Gb data add-ons were for every month, not one time only! He says son has the 1Gb data plan plus the two 1Gb add-ons taking the total data to 3Gb every month. Wrong...., the two free gifts of 1Gb are one time use only, once used up they are gone. They are insurance policies to get you through a few days with no data if you use up all of your plans data a few days too soon.
Unless it was a different promo you are referring to....
AE_Collector
03-04-2020 09:12 PM
03-04-2020 09:11 PM - edited 03-04-2020 09:11 PM
Its never happened to me @michsend. Please contact a moderator and ask them to confirm the usage if you feel that its in error. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one. (CLICK on account specific question and human and submit a ticket)
@michsend wrote:Thank you. But has anyone else lost these free data add-ons without warning?
03-04-2020 09:06 PM
Thank you. But has anyone else lost these free data add-ons without warning?
03-04-2020 09:00 PM - edited 03-04-2020 09:01 PM
@michsend there is a 75% and 95% data used text warning message sent from PM number 611. Could you see if he got them? Thanks. If the data, isn't showing in your sons self service account it's probably used up. Check his data usage history after 12 midnight eastern tonight.
@michsend wrote:On my son's phone, we had been given some free data add-ons, taking his total to 3 GB a month. That's his original 1 GB at 3G speed, plus 2 more. Today when he went to use data, he found he has used up his 1 GB and the free add-ons are no more.
Have they been taken away, does anyone know? It would have been nice to get some kind of warning ...