Used referral to start with Public Mobile, but my referred did not receive points

[KenS]

Hello, I joined a few months ago using a referral code, but my referred has not received any monthly points, nor have I received the 10 point credit.

[computergeek541]

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@KenS wrote:

Hello, I joined a few months ago using a referral code, but my referred has not received any monthly points, nor have I received the 10 point credit.

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On your side of things, there is no 10 point credit.  The new customer who was referred gets a $10 available balance account credit, but that will not show up anywhere in your rewards account.

[Chalupa_Batman]

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@KenS wrote:

Hello, I joined a few months ago using a referral code, but my referred has not received any monthly points, nor have I received the 10 point credit.

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Hello @KenS 

You can create a ticket with a CS Agent to investigate. They too will have to contact a CS Agent as well.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[hTideGnow · Accepted solution]

hi @KenS 

did you get the $10 credit?

usually it is the one who joined to help to ask PM support to check if the credit and rewards are added on both sides

please help your friend by  submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage