Us roaming

[Kmcmahon]

I put it on with  the two step process but it doesn't work when, I'm in the country I have a iPhone 4s 

[Luddite]

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@Kmcmahon wrote:

Yeah I called the hotel and I got him to manually switch to AT&T 

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Well done! 👍👍

[Kmcmahon · Accepted solution]

Yeah I called the hotel and I got him to manually switch to AT&T 

[Luddite]

Have him do a manual search for networks and pick AT&T or T-Mobile. What plan did he pick?

Do you have an iPhone? If yes, send him a message via iCloud.

[Kmcmahon]

I looked yesterday and it was enabled but it was my dad's phone and he left to the US and I can't contact him

[Luddite]

Login to your account to be sure the correct add-on is there. Do any of the parts of the plan you purchased work?

[nishufan]

Hi @Kmcmahon

  Make sure you have correct APN and data roaming on. If the add-on not working. Contact our @CS_Agent to assist you. https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...