Showing results for 
Search instead for 
Did you mean: 

Us add-on paid, but not showing in add-on lost

Great Neighbour / Super Voisin

Yesterday I added the 15day data/talk/text add-on, paid for it, got the receipt, but it's not showing in my add-on list and the phone is not working in the US. I've opened a ticket, but thought I'd ask here just in case . Am I missing something?






HI @Bfine 

did you check the community inbox for agent's reply?

and did you try to connect to T-Mobile or AT&T? try both and one of them should work

make sure Mobile data roaming is enabled


Great Neighbour / Super Voisin

I opened a ticket on friday. No response. I have also sent a couple of follow-up messages.

II've been stuck in the US with no data for 3 days now.

Any other suggestions would be greatly appreciated.

And, yes, roaming is on, and I've rebooted the phone many times... 

Great Citizen / Super Citoyen

did you open your roaming function when you using data?

Mayor / Maire

@Bfine  reboot  the phone or try from  another device or check on the app instead . If you have been charged and it still doesn’t show up please submit ticket with support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV


Mayor / Maire

hi @Bfine 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent here:


And if you finally able to see the addon showing, then try manual connect to T-Mobile or AT&T 

Need Help? Let's chat.