5 hours ago
Hello, please someone help me
I'm a Canadian, my dad visiting me here in Toronto, took public mobile esim with data and 10 digit phone number, he left for USA and now back in Canada. How do I retrieve or get data for him to use from public mobile.i think im still being charged monthly for Past 2 months when he was in USA and might have deleted his e sim
Could I please speak to someone. Please help me asap
4 hours ago
HI @nkau00007
as a PM customer, you do not get support over the phone. Everything is via message
also, those reply here on your post are just customers like you.
if you want to check with support agent, you will need to submit ticket and work with them via message
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
4 hours ago
Can we please talk, it's not solving the problem as it's impossible to chat and explain the situation, it's a mess and I need someone's help to resolve this nicely and renew my dad's service
As a public mobile customer, I should get support over phone too or is chat the only way
4 hours ago
hi @nkau00007
if you want to start fresh, you still need to login My Account (his account) and then go to Payment page and Manage Subscription and turn off "Subscribed"
4 hours ago
@nkau00007 to access your father's PM account you are going to need to login to either the PM app or to the website using his credentials, hopefully you know what they are or he can provide it to you
4 hours ago
I believe it's better to start fresh, cancel this account and all payments so I don't get charged anymore
4 hours ago
Also could you please tell.me for July August September: past 3 months, is it still charging g my credit card
4 hours ago
Hello , yes esim was deleted
We can try to download the app again but how to access my dad's account that's where the trouble is
4 hours ago
hi @nkau00007
his phone still has the Public Mobile esim? if it is there, just enable it or enable "Turn on this line" option
if he deleted the PM esim, then just download PM app again, login with your dad's account and then buy sim card from the Account page on the app and choose esim
4 hours ago
Also, I want to ensure I could control all that as accounts with public mobile is a bit messed up process and so confusing, please help to sort it out for me
4 hours ago
I simply want to reactivate his esim with data for him to be available for urgent calls when he's not home
5 hours ago - last edited an hour ago by computergeek541
xxxxxxxxxxxxxxxxx was my dad's public mobile number