While awaiting (may be two days) the moderators try this: activate a new PM account (90 day prov calling, global text, 6 GB data) with any phone number and once it's active port-in your Freedom number and request the promo. Gory details follow if you need them.
During activation bear the following in mind:
- clear your browser’s cache/cookies and restart your computer
- use a different browser, or private/incognito mode
- turn off any popup/ad blocker
- no punctuation signs, commas, apostrophes, dashes in the activation form
- pay attention to any field length limits, and if you have a long name(s) enter short ones; do not enter middle names
- be sure your postal code is entered WITHOUT spaces
- choose any valid Canadian number that is not your own as “Alternate”
Once the account is performing properly, login to your account and click Change Number under Plans and Add-ons. There you will be offered the option to transfer a number. Do that keeing in mind some "lessons" we have learned:
- do not use any identifier except your account number EXACTLY as shown on your bill; it is the best item for any port-in request. The DBC part listed in a Freedom account is considered part of Freedom Mobile account number. Perhaps just copy and past while logged into your old account?
- do not make any errors in the Authourized User; this must be EXACTLY as it appears on your bill
- do not use your number as the Alternate Number; use someone else's
- do not forget to click "I am authourized ...." BEFORE you entering your number (courtesy imm1304)
- do not cancel your account; that will happen automatically
Assuming all that works, send a private message to the moderator team with your phone number and an explanation, including a request to honour the Freedom promo.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
