Upgraded to 4G

[Denise1010]

I recently received an email advising of 4G service and I upgraded my plan to 4G with an effective date of July 24th.  As of today August 2nd I am still showing 3G. Who do I contact to ensure I have been upgraded to 4G as per the new plan that I am paying for now?  

[Denise1010]

I do have an older phone.  iPhone 8.  It takes minutes to even open this reply box

[Denise1010]

yes.  It’s showing on my phone in top left corner.  My payment history is showing new amount 

[BKNS27]

@Denise1010 

What phone do you have?

Try rebooting your phone first then check your Cellular data and call settings.

[esjliv]

@Denise1010  - where are you seeing 3G still?

On your phone, or is this the plan listed on your My Account?

When you check your payment history, does it show you paid the newer plan amount?

Public Mobile - My Account

[softech · Accepted solution]

@Denise1010   did you check if your preferred network type is set to either Automatic or the one which has all the choice  LTE/WCDMA/GSM  (some phone shows 4G/3G/2G or  LTE/HSPA/GSM)

did you check any speed test to see if you are connect at higher speed, could be around 150Mpbs, or at least over 100Mpbs

If the network type is set correctly but the speed test still shows around 3Mpbs, open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there