08-02-2022 02:49 PM
I haven't received my tracking number yet
Solved! Go to Solution.
08-03-2022 03:22 AM
@BKNS27 wrote:@Jamesdenelle74 Don’t expect a tracking number for SIM card order as they are shipped in an envelope as regular letter mail.
@Jamesdenelle74
Don’t expect a tracking number for SIM card order as they are shipped in an envelope as regular letter mail.
That's no always the case. SIM cards do sometimes still ship using a trackable method, and they don't always come by Canada Post.
08-02-2022 08:49 PM
Tracking number are issued with refurbished phone orders. Don’t expect a tracking number for SIM card order as they are shipped in an envelope as regular letter mail.
08-02-2022 07:03 PM
If it is for a sim expect a very long wait so be patient, if it is a phone I think you will get it a little quicker.
08-02-2022 02:50 PM
@Jamesdenelle74 For phone order or for sim card?
I don't think they will send out tracking for sim card, but they might for phone orders
Message PM Support with your order # and ask them for a status update
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
