12-01-2023
02:09 PM
- last edited on
12-05-2023
06:30 PM
by
computergeek541
Hello,
I upgraded my plan to the 4G plan (prepaid 3 months which expires in January) from my basic 3G monthly plan and for some reason my GB indicator on my phone has indicated 5GB available and not the 60GB alloted over a 3 month term. I would like to know of the 60GB alloted what do I have remaining.
In additional, I find the 4G service is the same as 3g I started with back in 2018.
Thoughts?
Thank you, Rick
12-06-2023 10:36 AM
Thank you.
12-05-2023 07:11 PM
@Rick007 The advertised speed for 4G is up to 100Mbps. I just did a speedtest on PM 4G/LTE and it was 81.1 down and 2.88 up. That's inside a house away from windows and rural. Did you private message an agent? I would ask them to take a look at it.
12-05-2023 06:09 PM
Hello Phil_Adelphus,
I did the speed test and the following came up.
With my wifi at home - Upload 23.21ms, Download 46.63mb and Ping 11.44ms
Public Mobile internet - Upload .43mb, download 2.89mbps and ping 38.72.
What should the numbers be with 4g?
Thank you. Rick
12-01-2023 02:28 PM
Thank you, I found my usage in my account.
12-01-2023 02:12 PM
@Rick007 You can check how much data you have remaining by logging into your account. Is it possible you have set a data limit reminder in the settings of your phone? Phones also list how much data each app has used so that might be another thing to check.
Regarading 3G vs 4G, have you done a speed test and what was the result?
12-01-2023 02:11 PM - edited 03-02-2024 10:30 PM
HI @Rick007
maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again
If same, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437