07-21-2023 09:15 AM
07-21-2023 09:41 AM - edited 07-21-2023 09:42 AM
you tried to click Reset All networks?
Go to Settings , General , Transfer or Reset iPhone , Reset, Reset Network Settings.
Usually plan change wont' affect data. But I think you need support to check and refresh your account on the back end. Please message them here:
07-21-2023 09:39 AM
I did all that you suggested. Phone now on 4 lite. But now the phone (iPhone 13) is barely able to upload or download. Speed extremely slow.
07-21-2023 09:20 AM - edited 07-21-2023 09:21 AM
@Sheila999 Reboot the phone and or reset network settings . Also can you try SIM card ins another phone see if services work . If no dice please submit ticket with support to help
message support directly
while your already here and logged in the community you can send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-21-2023 09:18 AM
did you try to reboot your phone?
Also try to reseat your sim card: power off the phone first, take the sim out and wipe it clean before putting it back and power on
If still unable to connect, change the Network type or network mode to 4G or 5G and try again
Also try Reset All Networks and see if it helps