Updating payment information

[Jackie101]

Hi, I’m trying to update my payment information and even though I’m using a valid credit card, it keeps saying security code is required. Any advice?

[GPs4evr]

This worked for me. I didn't have the app so I got it from Google Play and allowed my location while using the app and it finally worked! Thank you!

[Dunkman]

@Jackie101 

Unfortunately, a few customers are still having issues with updating credit card information.

Here is some more information:

• Log out of your account and relog in before updating your card
• If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
• Make sure that your credit card postal code matches your phone number's area code
• As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

[Yummy]

CC update is broken.
Some are lucky to update it most not.
Use app, give location permission - then it might work. Do not try too many times (<3) or you will be locked out due to fraud prevention.

[hTideGnow]

HI @Jackie101 

wait an hour and try again using Incognito/Private/secret mode on your browser

if you have not try using PM app yet, you can also download PM app and try update credit card there