Updated autopay credit card on date of autopay - service now suspended

[fallsviewafro]

Due to my credit card being compromised, I had to reset my autopay information.

I entered in my new credit card on Dec 13, which was the date my autopay was to be processed. Bad timing - I know!

I've not received any communication via text/email regarding my account, but my mobile data now does not connect and logging into my user account online shows my account has been suspended. The prompt states that I should disregard the "account suspended" message if I've been signed up for autopay, however, my data does not work as it should and I am assuming it has something to do with payment status.

Any help would be appreciated - thanks!

[Taekgun]

@fallsviewafro

That's rough timing for sure.  I would get in touch with the moderators and ask them to make the payment using your new CC info and reactivate your service.

Send them a private message using this link: @CS_Agent, provide them with your name, account number and an explanation of the issue and they will be able to look into the matter for you.

Alternatively you can go into self-serve and make a one-time payment to restore your service as well.