Update visa info

[Nini5]

Cannot update my visa info, error try again later. Later came and still the same. Is there another way to update 

[Nini5]

Appreciate your frustration, same for me, and even with a ticket it didn’t work. What worked at the end, my payment lapsed, lost service, then, when I went in, it accepted my Visa. Fortunately Piblic was fast to reinstate my service, all happened in half hour. 

[hTideGnow]

hi @wilsonn 

yes there are little things like that.  The payment system is not bulletproof 😞

[wilsonn]

Good thing I went back and checked after entering my Mastercard. I was NOT subscribed. Has to re-subscribe. WTH. 

[hTideGnow]

HI @wilsonn 

yes, payment or card update is never easy.  We asked people to wait an hour, but some have to wait a week to update it successfully.

For those who need to pay immediately , they have to get vouchers

[wilsonn]

Updating visa is still a major issue. I tried all of the remedies and the only thing that worked was MasterCard. I don't want to use MasterCard. Do better PM. This has been a problem for way too long.

[computergeek541]

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@Frugal wrote:

@Nini5  

please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

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Plesae remember that the chatbot should be used to submit tickets.

[Frugal]

@Nini5  

please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[Dunkman]

@Nini5 

Several customers have had similar issues since December.  Here is some more troubleshooting advice:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

Might also want to try a different web browser, clear cache or incognito mode. 

Make sure that the postal code of your credit card matches the area code of your phone number.  

[Handy1]

@Nini5  You may need to way 24 hours and try again incognito /private mode or from another device can also get the app too . But if your ima hurray you can buy payment vouchers from 7-11 shoppers shell gas or for a fee recharge.com and load it *611 to resume services right away . If still no luck get support to help . Tap the message bubble bottom right of screen 

If you have trouble with chat bot you can always send private message to support also 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437