Update Referral Code

[lsherbo]

Hi I'd set up an account for myself.  Then I set up another account for my daughter.  I should have used my own referral code for my daughter, but I didn't.  Is it possible to make that correction now?  It's been less than one day since I made this error.  

[jlarocque96]

@lsherbo 

Shucks! Easy mistake to make. 

Start a chat and explain what happened. 

https://publicmobile.ca.ada.support/chat/

They should be able to help you!

Good Luck! 

[DDM69]

They have done this for me previously.  Request help with this and hopefully they will accommodate you.

Welcome to Public Mobile 😁

[computergeek541]

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@lsherbo wrote:

Hi I'd set up an account for myself.  Then I set up another account for my daughter.  I should have used my own referral code for my daughter, but I didn't.  Is it possible to make that correction now?  It's been less than one day since I made this error.  

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If you used another referral code, that can't be changed. According to the help articles, a referral code cannot be used after-the-fact. But, you can try asking by opening a ticket at: https://publicmobile.ca/chatbot

[kb_mv · Accepted solution]

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@lsherbo wrote:

Hi I'd set up an account for myself.  Then I set up another account for my daughter.  I should have used my own referral code for my daughter, but I didn't.  Is it possible to make that correction now?  It's been less than one day since I made this error.  

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@lsherbo Contact a moderator and explain what happened. They should be able to help you out.

You can contact the moderators one of 2 ways. Open a ticket through the automated ticketing system (SIMON) at the following link;

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.