Unsuccessful porting: can we leave PM and receive a full refund?

[frankg1401]

I had good impression with PM, and I like the new plan. But the utter unresponsiveness after porting issues made me very disappointed.

Is there an option for us to leave PM completely (with porting reversed) and receive a full refund? I had to pay for early cancellation fee to join PM, but I am not impressed.

[Dogbert]

I'd recommend take a step back and give the porting a day/two to complete.

In the meantime, while waiting; I'd recommend contacting a mod directly (click here).

Note: Be sure to provide the following:

- previous servicer provider

- name on file with previous service provider

- pervious service provider's account #

- phone # being ported

- pin for the previous service provider

It may/may not be an issue caused by PM.  It could be your previous provider unwilling to complete the port, due to unsufficient information provided/funds still owing to them.

I myself had to contact my previous service provider and have them place a note on file that I'm allowing for my number to be ported and payout of remaining contract.  I expect to break even within 6-months time.

After 6-months; I'll start enjoying the savings. 

[cavemantoronto]

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@Allevan wrote:

Hi All,

I'm a brand new PM customer and had the same frustration, that is, the port out didn't work from Telus to PM, using the same number. Also, I have tried many different ways for solving the issue but no progress until now ("No service"). I've decided on getting a new card and set up a new number, which has caused me extra work for updating all the contacts I have. I'm planning to step back and start the cancellation dispute for credit card refunds.

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Since phone is from Telus, it is compatible.  Check if Telus sim still works.  You will need to contact Moderator_Team to fix.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Allevan]

Hi All,

I'm a brand new PM customer and had the same frustration, that is, the port out didn't work from Telus to PM, using the same number. Also, I have tried many different ways for solving the issue but no progress until now ("No service"). I've decided on getting a new card and set up a new number, which has caused me extra work for updating all the contacts I have. I'm planning to step back and start the cancellation dispute for credit card refunds.

[vroom]

This is a joke. I also want a full refund. Unable to receive calls whatsoever.

[Antiloop]

I am in the same boat. I would give them a day or two.
The least they could do, is update people that haven't been completely ported yet.