I've been with PM for a month and half on a 90 day plan. A few days ago, my service was down suddently. I got unregistered sim error. I tried on two unlocked phones (both worked before). I also contacted one of the mod and she sent me a new sim card. I changed my sim # from my account but stilll got the same error. She also checked my account and said everything looks fine. I'm out of ideas. I'm wondering if someone with PM in UBC/Point Grey/Kits area could meet me and try my sim card so that I can isolate the problem. Or if anyone has some other suggestions. I've been out of service for a few days. Any help is greatly appreciated.
@dohadotahmed wrote: Okay thanks. Then please private message a moderator @Shazia_K because I think you need help from a moderator.
She is the one helped me with the new sim card and checked their system. She said everything looks fine on their end. I just sent her a message and will see if she has any other ideas.
I tried to enter the sim card # again with one digit incorrectly, it tells me it is an invalid sim #. So I'm pretty sure it is correct. I also entered it again and it says your sim updated successfully.
@dohadotahmed wrote: Can you please log into your self serve and check the last 4 digits of your sim card and compare it to your physical 2nd sim card.
Could it be a bad phone causing the SIM card to fail?
The first sim failed in my first phone. When the second sim arrived, I tried it on my second phone first. Also both phones are using sims from other providers right now.
@dohadotahmed wrote: I guess it's not your phone problem because you said you tried with 2 phones and was okay before. Then the first sim is replaced by the second sim.
Assume that the first sim is damaged somehow. But you got your second sim and register the sim number....I guess you may did a typo inputting the second sim number. Is it possible to check the sim number by log into your account. Please let me know asap because I know you are really a frustrating situation. Thanks.
Thanks. I checked twice when I entered. I'm sure it is correct.
I guess it's not your phone problem because you said you tried with 2 phones and was okay before. Then the first sim is replaced by the second sim.
Assume that the first sim is damaged somehow. But you got your second sim and register the sim number....I guess you may did a typo inputting the second sim number. Is it possible to check the sim number by log into your account. Please let me know asap because I know you are really a frustrating situation. Thanks.
