Unregistered SIM

[Prince1]

Can I get some help?

It's wrote "unregistered SIM"

I can't call

I can't send messages

I need help please

Thx

[computergeek541]

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@Helpershelper wrote:

They might be able to better check his settings or give him a new SIM

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Retail locations are not there to provide support for existing Public Mobile customers. And unless the location is a corporate Public Mobile locaiton (there are very few of these), they aren't going to give away a sim card.

[Helpershelper]

They might be able to better check his settings or give him a new SIM

[Anonymous]

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@Prince1 wrote:

what kind of mall?

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A shopping mall. But they won't fix this.

Was the phone new and never used by anyone when you bought it? Was it still sealed in the box?

[Helpershelper]

Most malls have stores like cellular point or something like. They can help activate lines.

[Prince1]

what kind of mall?

[Helpershelper]

If you live close to a mall you can visit them and have them try and activate it. That’s what I did when I signed up for the first time.  

[hairbag1]

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@geopublic wrote:

@hairbag1  The OP @Prince1  had already indicated that he has a selfserve account and has verified that the sim numbers match. So from that it's safe to assume that he already has activated his card. But then again.....🤔

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Yes ...you're right.

I'm no expert, but sounds like the phone is suspect. He says it's new but it's acting otherwise. No wonder he's frustrated.

[geopublic]

@hairbag1  The OP @Prince1  had already indicated that he has a selfserve account and has verified that the sim numbers match. So from that it's safe to assume that he already has activated his card. But then again.....🤔

[geopublic]

@Prince1 Did you buy the phone from a retail location or other?

If retail location take it back.

[hairbag1]

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@Prince1 wrote:

The sim card is from public Mobile

I bought a new phone

And I want to register my sim card of the phone 

I cycles the phone and still nothing

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Did you go to the top of this page and click on Get Started. There's instruction and guidance that might help you. There's even a Live Chat option.

Please keep us posted on how you make out.

[Prince1]

The sim card is from public Mobile

I bought a new phone

And I want to register my sim card of the phone 

I cycles the phone and still nothing

[hairbag1]

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@Prince1 wrote:

yes they are the same

I just want to register my sim card on the phone 

That's it

Thx

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Where did you get the sim card ? Is it a new sim or ? Sounds like you've done everything correct and it should work. Did you buy the phone new or ?

Try cycling the phone off/on and see if that helps.

[geopublic]

@Prince1 if the sim numbers match then your phone is blacklisted.

To verify this use the sim in another phone. If it works then it's your device that is the problem.

[Prince1]

yes they are the same

I just want to register my sim card on the phone 

That's it

Thx

[Jb456]

@Prince1  log into your account and click "change sim card" green arrow on picture below.

 

It will show you the last 4 digits of the sim card. Now go to your phone and pull out the sim card.

Does the numbers match? If they don't you're a victim of simjacking.

[Prince1]

So , do you have something to suggest to me?

[Prince1]

yes

[computergeek541]

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@Prince1 wrote:

Can I get some help?

It's wrote "unregistered SIM"

I can't call

I can't send messages

I need help please

Thx

---

I've actually seen this message on my phone when Public Mobile was having a network outage, However, unrgeistered sim usually means that the service assigned to that sim card has been cancelled, or otherwise not active.

[Prince1]

The sim is from public Mobile

[Prince1]

Non the phone isn't blacklisted

I just need to register my sim on the phone 

My Samsung Galaxy S10+

[hairbag1]

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@Prince1 wrote:

Can I get some help?

It's wrote "unregistered SIM"

I can't call

I can't send messages

I need help please

Thx

---

https://www.publicmobile.ca/en/on/get-started

Use this link to see if your phone is compatible and also if it's been "blacklisted" somewhere.

[Staliger]

@Prince1 Where did you get this sim? Did you try another device? Did you activate it online?

[Jb456]

Has your sim ever worked?

Do you have another phone to try your sim card in?

The phone with that message. Is this a phone that was purchased second hand? Possibly on Kijiji or marketplace?