@SteveMeYou are doing this support thing wrong.. if you can start a thread of your own by clicking here and type out your problem. As fellow users of Public Mobile maybe we can point you to the right direction.
I am assuming your account WAS active, you have paid up and suddently say it is out of service?
Here is a few questions I would have.
- How did you sign up? DIY or at store?
- Did you port the number, ie transfer the number from 1 carrier to Public Mobile? If so from where?
- Does your phone with SIM displays Public Mobile on the top notification bar where the provider name is? can it dial out?
- Where did you get your phone? Is it under contract previously? If a phone has been blacklisted it can also display the same symptoms.
- What happens when you dial in? Does it go into a voicemail menu you recognize, more importantly can you retrieve your voicemail with your own PIN?
- If there is no Public Mobile as a provider, what happens if you put your SIM car into another phone that is known to be working?
- Log into your selfserve account? can you do it? What does it say?
- Has there been anything weird going on with your email ie the one you used to register the SIM card? eg if you use Gmail, look at Gmail's security feature, account for all the logins. (outlook.com has similiar features) If there is anything abnormal, someone has compromised your account.
- Do you use a same password for all of your online accounts?
There are a few possibilities.. Public Mobile user accounts COULD BE at fault. OR if selfserve gives you something like user disabled error message. You might have a chance that your number got ported out by someone unauthorized.
We are all just regular users here.. so we have no access to your account particulars, and can't read minds or know whatyour phone situation is.. but if you give us more information.. maybe it could be something simple like you need to reactivate your account etc.
lol 
