Unpleasant experience for transferring to Public mbile

[Alberta2]

I just had an very upset expererience to transfer my cell to public mobile.  I had been with public mobile for quite long time before. I tried tranfer one of my cell to public mobile on march. Charged on March. I don’t know what reason it didn't get succeed. And I was charged by previous provider on March too. I tried contact both of them. Ending not transfer was not succeed. I contacted public mobile agent, he said we will transfer on April 1 and not charged me bill for April, and ask me to call previous provider to cancel service.  I did what they said on april 2 to stop service from previous provider. And ending up I lost my cell number. They assigned  a new number to my account and didn't make me aware of it. And they still charged me on April. I am contacting them to get refund, apparently, the agent said no refund. I will not give up my money. Will post further.

[Phil_Adelphus]

@Alberta2  Talked an agent and made agree to retransfer on April 1 without charge

When you say "talked" to an agent, do you mean Public Mobile customer service (which is by ticket or private message) or an actual talk on the phone?   You presumably lost your Fido number because you were (erroneously I would think) told to cancel that account.  Both accounts must be active in order for a port to work.  

So you selected to transfer your Fido number to PM during account activation, did you leave your Fido sim in the phone to reply Yes to their port authorization the first time?   Just trying to understand what happened here.   Have you asked Fido to reinstate your account there so that you can try again to port the number or have you totally given up on that?

[Alberta2]

Originally start transfer number on March 2, it was failed. Talked an agent and made agree to retransfer on April 1 without charge.

[Alberta2]

And it is cell. Not home phone 

[Alberta2]

I transfered from fido

[Alberta2]

It is not normal. Because retransfer number was failed. I talked to an agent, we make the agreement to retansfer on April 1  he left message t remind me call them. And I am aware of this thing. So I called on April 2. I noticed they charged me on April 2. And I contact public mobile, they asked to verify my information, they told me different phone number on my file. I thought it might be old profile. Further conversation with, I realized They use assign a new number to me. And I lost y own number

Ridiculous thing is that I can't login my account by phone message verify since the verify number is my wn phone number. And I have to change phone numbers on other stuff. They really cause trouble to me. I choose accept it, just want them not charge me for April 2 since I already charged on March which failed transfer. I kept mentioning that the shrill bill not supposed to charge since agent and I talked about this, I mentto go back message to look at it. But they just say looked, and not mention about the, just keep saying no refund. I feel this very misleading and unresponsive.

[Alberta2]

It is mobile service. I totally feel frustrated. I only lose one month bill. But I don't think they get rice by this, they just lose reputation frm me. I just make sure I won't step this kind thing again

[Phil_Adelphus]

I contacted public mobile agent, he said we will transfer on April 1 and not charged me bill for April, and ask me to call previous provider to cancel service. 

That seems very strange, it's not the normal procedure to cancel the previous provider before the port is completed, it would be cancelled automatically when the port is done.  

[hTideGnow]

hi @Alberta2 

is that from a mobile phone or from landline or VoIP?

if from landline or VoIP, there will be no text.  And so, you receive inbound call on your PM sim card or not?

Not sure  incomplete port or not but  PM porting support team can confirm the port status.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

[slusagm]

@Alberta2 

which provider is that? VoIP? tell us more so we can help

[Alberta2]

That is one strange thing that I never received message from previous provider 

[slusagm]

which provider is that?  you had  a prepaid provider earlier?

[Alberta2]

I am aware of this too, that was why I choose to transfer just before month ending payment and start new service.

[hTideGnow]

HI @Alberta2 

you are working with PM agent and the old carrier already?

with porting, it is a hard to pinpoint who got the blame, but usually is the one that owns the number originally.  PM could have sent the request, you could have replied Yes to your old carrier but it is still up to your old carrier to pass the line over to PM at their pace.

and you do not ask them when to stop the service.  With porting, the account will be closed after the old carrier passes the line here to PM.  If you requested closing or give them a specific date, you might end up causing a problem with the port

[slusagm]

where you were porting from?

if your old provider is postpaid, they might have charged you for April, but they will refund if you leave early.  Of course, if that is a prepaid account, then you are out of luck