If it was sold by Telus...Telus or PM will unlock it. I used to, very successfully, unlock Telus sold iPhones over Telus chat and over most other mobile companies chat option. Usually you must ask the selling company to unlock your iPhone and there are websites that will tell you who the selling carrier was. iPhones purchased at an Apple store were sold unlocked and they will NOT unlock phones. It is to an iPhone owners best interest to have an unlocked phone to allow ease of change of mobile plans or to temporarily use a foreign SIM plan while working or vacationing in another country. A PM CSA gave me the unlock code for my ZTE box. Some people think the IMEI number is to be protected.....and maybe so....if some one can clone your IMEI number....which could happen, but us very very unlikely.
But I do admit that I “planned” to purchase a used phone and did unlock it, successfully, just to make sure it would fit my needs. Then I would verify the IMEI at pick up.
