Unlimited incoming calls

[TracyInCanada]

15 dollar plan has unlimited incoming calls, why I got a msg says I have 10 minutes left when my incoming calls reached 90 minutes?

[Smnewt]

Thankyou, I have it set up to change on my next payment cycle! Hopefully I have done this correctly. 

[Nezgar]

The confusion comes from a previous version of the $15 plan that did not include unlimited incoming minutes. Check in your selfserve, click "My Plan" - the current one contains the text "100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes"

If yours says something different, you can schedule a plan change on your next 30 day renewal to the current plan.

[Smnewt]

Thankyou, I will check it out! 

[gblackma]

No @Smnewt  you will not lose any add on minutes that you bought. They are tied to the account, not the plan. Heres an article on switching plans.  https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

Stay safe. 

[Smnewt]

I have the $15 plan, thought for sure I had free incoming calls with 100 outgoing calls. I see a few people have issues with this. Can anyone help me with this issue? I’d like a clear answer. If I change my account would I lose my extra minutes that I purchased? 

[Anonymous]

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@TracyInCanada wrote:

Here's the msg: "Public Mobile here. You have 10 minutes left in your plan. Go to publicmobile.ca/selfserve for more options."

I logged in my account and changed my plan from old to new 15dollar plan. Since I have auto pay, so the change will Probably  apply to next cycle. Will see.

Thank you for your kind help

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Yeah that's the standard 10 minutes left.

Did you happen to notice what Plan Details said? Did it say unlimited incoming? If not then yes you have the old version. The new version will say unlimited incoming in that screen.

You would still be able to see it.

[RossN]

@TracyInCanada  hi as long as you changed for next renewal as I suggested all should be good it worked fine for me  2 months ago 

[TracyInCanada]

Here's the msg: "Public Mobile here. You have 10 minutes left in your plan. Go to publicmobile.ca/selfserve for more options."

I logged in my account and changed my plan from old to new 15dollar plan. Since I have auto pay, so the change will Probably  apply to next cycle. Will see.

Thank you for your kind help

[Anonymous]

 @TracyInCanada 

What was the exact wording of the 10 minutes left text? It would definitely warn you with your otherwise normal outgoing call counter.

While you're in there looking to change your plan, verify which version of the $15 plan you're on by clicking on Plan Details. If you don't see any mention of unlimited incoming then you're on the old version of that plan.

[geopublic]

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@TracyInCanada wrote:

Thank you. How to update my old 15dollar plan to the new 15dollar plan ?

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@TracyInCanada  Login to selfserve click on change plans select the $15 plan and make sure you select to take effect on your next renewal. That's it.

[TracyInCanada]

Thank you for your msg. I am 100% sure it was only incoming call.

[TracyInCanada]

Thank you. How to update my old 15dollar plan to the new 15dollar plan ?

[hycm53]

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@TracyInCanada wrote:

15 dollar plan has unlimited incoming calls, why I got a msg says I have 10 minutes left when my incoming calls reached 90 minutes?

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Contact moderator team for help, sometimes PM send wrong message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[geopublic]

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@TracyInCanada wrote:

15 dollar plan has unlimited incoming calls, why I got a msg says I have 10 minutes left when my incoming calls reached 90 minutes?

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@TracyInCanada  Are you sure your plan includes unlimited incoming minutes. If you signed up for the $15 plan before it was announced then you need to switch to the new plan. That message means that you have 10 minutes left for outgoing minutes if in fact you have unlimited incoming minutes.

[Maple98]

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@TracyInCanada wrote:

15 dollar plan has unlimited incoming calls, why I got a msg says I have 10 minutes left when my incoming calls reached 90 minutes?

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Could it be referring to your outgoing call mins left?

[RossN]

@TracyInCanada hi that plan was recently updated to include unlimited incoming calls you must upgrade on your next renewal to get that feature