06-01-2017 12:39 AM - edited 01-05-2022 02:09 AM
06-06-2017 05:00 PM
If you take out the sim, does the error stop appearing? How about if you put your old sim back in?
One thing that I'm curious about - is your phone unlocked? I'm wondering if it's trying to display the unlock code to you and breaking, somehow. That's the only thing I can think of that would be triggered by a new sim being put in.
06-02-2017 04:18 AM - edited 06-02-2017 04:18 AM
Just try the sim in another phone or factory reset your phone (back up first) and see if the error keeps popping up. This will prove if the phone or the sim is at fault.
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06-02-2017 01:26 AM
I'm really not sure how a moderator will be able to help in this case. Countless people are using Public Mobile sim cards without such errors. I really don't believe your sim card has anything to do with this error message. These types of errors are caused by imperfections in software. Moderators' hands are really going to be tied on this one because Public Mobile did not sell the phone to you. All Public Mobile is likely going to be able to do is suggest a factory reset, and perhaps offer to send a replacement sim to you (although I doubt that will do anyhting).
06-01-2017 04:04 PM - edited 06-01-2017 04:07 PM
06-01-2017 04:00 PM
@Note_II you've done a factory reset and that didn't take away the issue? really?
06-01-2017 03:58 PM
06-01-2017 03:56 PM
@Note_II Feel free to await a moderator, but in the meantime you may wish to peruse these articles detailing similar Android app issues:
2. https://www.youtube.com/watch?v=ha6AKvnJRP0
Just in passing, have found nothing suggesting it is triggered by SIM installation.
Good luck.
06-01-2017 03:55 PM
@Note_II to clarify, the error you're getting over and over is "Unfortunately the process com.android.has has stopped", right?
Have you tried these steps? :
https://drfone.wondershare.com/android/process-com-android-phone-has-stopped.html
https://www.techjunkie.com/unfortunately-the-process-com-android-phone-has-stopped/
06-01-2017 03:41 PM
06-01-2017 03:26 PM
06-01-2017 03:03 PM
@Note_II forgive me if this is a dumb quesiton but I just want to confirm: how did you obtain the SIM card? DId you order it from https://store.publicmobile.ca/cart? Or did you get it from some other means (ebay, craigslist, friend, some sort of brick and mortar store, etc)? I just want to rule out the possibility that you did not get a legitimate SIM card.
06-01-2017 12:32 PM
@Someone_here except Public does not use this app
You can load all kinds of stuff into it, which Public does not do
Go ahead try it yourself; read a horoscope or play a song or
Either way @Note_II if you REALLY are convinced this app has something to do with Public (it does not) go to your /system/app directory
Delete stk.apk
All you will lose is the icon since it is not used here
06-01-2017 12:23 PM
@Note_II again this is a pure hardware issue
A few posters have mentioned the SIM toolkit application but Public does not even use this
06-01-2017 12:20 PM
06-01-2017 11:59 AM
@Note_II wrote:
Yes, I tried the recovery mode to wipe cache as well and the problem persists.
I don't have another phone to use and my plan has started already. Still waiting for Public member to reply.
I don't know what you want the moderator team to say. They will look at your account and if it is in good standing, there is not much they can do for you. If you have reason to believe you have a bad SIM, they may be able to assist with getting you one perhaps for free. They will not diagnose phone hardware and software issues and for good reason.
06-01-2017 10:48 AM
06-01-2017 08:01 AM - edited 06-01-2017 10:16 AM
https://www.google.ca/amp/thedroidguy.com/2017/03/how-to-fix-unfortunately-the-process-com-android-p...
This is apparently a phone issue, or a sim toolkit error according to this page by either installing a custom rom, or updating. There are 4 steps in the link. If all 3 fail. The 4th is a factory reset. Mods will not help because this is now a phone issue, and I'm leaning towards this is more of a phone issue because I have been with various phone comapnines, and not once did I get an issue like this with my andriod phones.
But safest bet is just to do a factory reset
06-01-2017 06:19 AM
This definitely sounds more like a phone problem rather than a sim card problem. I've had this happen to a lot of my older android phones. It usually starts happening when the phone starts to crap out. I've never had this occur because of a sim card. So you might want to try rebooting the phone first and see if that clears anything up. If not, try a factory reset.
06-01-2017 06:09 AM - edited 06-01-2017 06:26 AM
The moderators are probably going to do nothing here. Their job is to deal with various account related problems. They can't do much when a customer encounter problems with their phone software. In terms of interaction with the phone, all a SIM card does is enable the phone to connect to a particular network and associate to a particular phone number.
@Note_II, what model of phone is giving this problem? What version of android is one the phone?
I did some Google searching and found a suggestion to delete the cache partition on the phone, reboot and let the cache partition rebuild. Had that been tried? This is done with phone in recovery mode, not the same as going to settings, apps and selecting an app and deleting cache.
06-01-2017 03:27 AM
@kav2001c wrote:@Note_II thats an Android error
Nothing to do with SIM card
Coincidental timing perhaps
I do think it is an Android error, but it was likely triggered by the SIM, even if the SIM is not at fault.
SIM Application Toolkit: "The SIM Application Toolkit consists of a set of commands programmed into the SIM which define how the SIM should interact directly with the outside world and initiates commands independently of the handset and the network"
06-01-2017 02:55 AM
06-01-2017 01:38 AM
06-01-2017 01:36 AM
06-01-2017 01:33 AM - edited 06-01-2017 01:34 AM
06-01-2017 01:30 AM
It will jeopardize a different phone by trying the same sim card.
I have not reinstall whatsapp yet as the error message is forbidding me from doing anything without interruption.
06-01-2017 01:24 AM - edited 06-01-2017 01:34 AM
I understand. Not sure they would have a solution as I still think that it is a random hardware problem that could have happened with any SIM (even if the SIM toolkit seems to be the trigger, I don't think the SIM is at fault), but still worth asking 🙂
Best way to reach a mod is to contact them directly.
If you want them to answer in this thread then mention them so they get a notification (like this with one of their user names: @Note_II).
@Samianauman, I think this won't be possible, because as @Note_II said, "Everytime I click to get rid of the error message, it pops up again in 2 seconds and the cycle continues. I cannot swipe to another screen within having to click to get rid of the error message. Took out the sim card and the error message is still there.". To me this is not a Whatsapp problem... And I am not sure they will feel like trying the SIM in another phone 😉
06-01-2017 01:23 AM - edited 06-01-2017 01:26 AM
06-01-2017 01:19 AM
Factor reset is the last last solution. I am waiting for Public Mobile to reply with a solution. If this can happen to me, it can happen to other users as well.
06-01-2017 01:15 AM
@Note_II wrote:Yes, I google and tried all of those methods as well, still didn't work.
Including the factory reset?
06-01-2017 01:14 AM - edited 06-01-2017 01:16 AM
Yes, I google and tried all of those methods as well, still didn't work.
The whatsapp I can install it again. It is sim card that somehow activated a code or something which cause the error message keep popping up.