Unable to set up an account

[Vierka1577]

I need help from CS to set up an account for upgrading my plan/renewing the plan. I am not able to sel-register, getting message to contact CS

[BKNS27]

@Vierka1577 

When you activated your SIM and you have service with PM…you have created an account with an existing plan.

You can submit a ticket to a CS_Agent on SIMon Chatbot or private message them but they will need your secret PIN that you created while activating your SIM.

[softech · Accepted solution]

@Vierka1577 

you sure you don't have one setup yet?? if you self activated online , you would have one created.  But if you activated in store and it was over a year ago, then yes, you could have activated but without a My Account properly setup

Either way, you can open a Forgot Password ticket and they will confirm and help to setup one 

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

First type "Forgot log in Information", then click "Contact Us", then click "Click here to submit a ticket ↗ " 
Next, enter your Community login, then select "Self-Serve Password Reset" and click "Next". and follow the steps

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[hTideGnow]

Hi @Vierka1577 was your account setup in store from sometime ago?

To have a My Account setup , please submit ticket with PM suppoet 

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437