Unable to send MMS

[RezaT]

Hi, My son’s phone has a strange problem it can receive MMS but not able to send any form of it.Text messaging and data internet are fine.Tried different APN protocols (IPV4, IPV4/IPV6) but didn’t work.

Phone:Umidigi  Bison ,  Android 10

Thanks for any solution.

[wetcoaster]

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@RezaT wrote:

Hi, My son’s phone has a strange problem it can receive MMS but not able to send any form of it.Text messaging and data internet are fine.Tried different APN protocols (IPV4, IPV4/IPV6) but didn’t work.

Phone:Umidigi  Bison ,  Android 10

Thanks for any solution.

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 @RezaT 

I have had the 2021 Bison (Android 11) for a couple of months now. I got a OS update mid of August... MMS works fine on the stock messaging app (= Google Messages)..

Is everything on the phone up to date?

[softech]

@RezaT   

On your APN, do you have MVNO type:  and MVNO value: ?  set to blank for both

Also,   did you try putting SIM from another provider and see how it goes?  Yes, it might be just an APN settings with PM  SIM you have, but just want to see if you would have the same issue with other SIM

.. and you want to try a Factory Reset ?

[gpixel]

@RezaT 

was the phone used for a different provider?

can you make sure you only have the APN settings for public mobile and delete the others.

then reset your network settings

can you try installing your own sim on the phone and then test the MMS. if it works then look at the APN settings and copy it exactly on the other sim when you reinstall it

[softech]

@RezaT , did you try posting the question to Umidigi Community as well?

    UMIDIGI COMMUNITY - Powered by Discuz!

[JK8]

@RezaT 

Can you download another messaging app to try?

[RezaT]

@darlicious 

I already have this setting .

[darlicious]

@RezaT 

Tap the "@" key to tag a member when responding to their post....

Try these ones....

[RezaT]

Did that too but not working 

[RezaT]

With this setting can't even receive  MMS

[Anonymous]

 @darlicious : Did that too. I would agree to pare the APN Type down and to just have IPv4 but for my test (in/out of airplane mode) it kept working.

Edit: oh...but I kept 4D

[darlicious]

@Anonymous 

I haven't seen that one before....just noticed the IPv4/IPv6 APN protocol did you change that too? Or is that going to be @RezaT 's error preventing MMS from being sent?

[Anonymous]

 @darlicious : I thought that was interesting...so I tried it. Still browse, still send MMS.

[darlicious]

@RezaT 

Your APN Type is incorrect.

Name

Mobile Internet

APN

sp.mb.com

Proxy

Not set

Port

Not set

Username

Not set

Password

Not set

Server

Not set

MMSC

http://aliasredirect/proxy/mb/mmsc

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

Authentication type

Not set

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN roaming protocol

IPv4

APN enable/disable

APN enabled

Bearer

Unspecified

MVNO type

GID

MVNO value

4D4F

[Dunkman]

@RezaT 

maybe try the following for APN:

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

[Nezgar]

@RezaT 

Maybe just to be sure to narrow things down to the phone or the service, try the SIM in another phone and see if MMS does/doesn't work in it as well?

[Anonymous]

@RezaT 

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

for iphone  go to Settings > Messages > To turn iMessage on or off, 

Turn your data on to send a Picture Messaging in world-wide,

if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging, 

you have to do this to is going through you will need to turn your data on to send a Picture or a video Messaging in world-wide,

make sure your Data is on.

and do again Rebooting your phone means to turn off your phone and turn it back on again.to refreshing your network...

[RezaT]

Tried them as well,none of them worked.

Thanks

[softech]

Also, try a network reset

Another thing to try is to clear cache for your Messaging App.

[RezaT]

Yes, Data working fine . Will include screenshot.

Thanks

[Dunkman]

@RezaT 

Is data working properly?  

Maybe screenshot the APN settings of the phone.