12-07-2019 07:52 PM - edited 01-05-2022 08:25 AM
12-08-2019 08:02 PM
Try entering your user name. If the user name is the email, you can go to your account and change the user name. It will not affect the email address connected to your account.
12-07-2019 09:18 PM
Did your wife activate online or in store? If she activated instore, her self serve account may never have been set up. If you suspect this is possible, go here:
https://selfserve.publicmobile.ca/self-registration/
Enter her phone number and if it says: "The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."
The here refers to the forgot password link. https://selfserve.publicmobile.ca/forgot-password/
Otherwise, you'll have to wait for @CS_Agent help.
Creating a support ticket:
Explain your issue to SIMON, seen below:
Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:
Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.
Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team
About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST
12-07-2019 08:10 PM
@FLAMINGOGUY Maybe there was a typo when activating. Did your wife receive a welcome to PM email when activating? If not, then more than likely that's what happened.
Submit a ticket to PM for help as follows:
12-07-2019 07:58 PM - edited 12-07-2019 08:06 PM
Does she have an active account ? Was she able to log into My Account in the past ?
She might have to click the ? in lower right side of the page to start process or moderator assistance. Type "contact moderator", then follow instruction. Allow up to 48 hours for them to respond...usually much less.