Unable to register new simcard

[Ye]

Hi there

i lost my phone and bought a new public mobile SIM card from waldmart

When I tried to replace the Sim using self service it says the sim is in use or invalid.

please help.

[mm80]

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@Ye wrote:

Hi there

i lost my phone and bought a new public mobile SIM card from waldmart

When I tried to replace the Sim using self service it says the sim is in use or invalid.

please help.

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If the sim has been used or activated before, the only fix is to get another sim card.

[Luddite]

@Ye  You have a new Community account, so wondering when you first activated your PM account?

[HALIMACS · Accepted solution]

Support is online via contact to Public Mobile moderators.

To contact a moderator, there are 2 methods:

1. Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
2. Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[Ye]

Does not work.

I need staff assistance,  error message is being returned by self serve portal and specifically asks me to get in touch with support.

Is this where I get the support or am I at the wrong place.

[Dunkman]

@Ye 

Did you just buy a SIM card for $10?  Or did Walmart activate for you?  

Maybe try again:   clear cache, incognito mode or different web browser.

[HALIMACS]

Hi @Ye 

It may take an hour or so for the SIM to be registered on the Public Mobile network.

Before re-trying, wait a FULL hour, clear cache and cookies, open incognito tab, and try again.

Make sure to enter the full 19 digit SIM in the required field.

[JK8]

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@Ye wrote:

Hi there

i lost my phone and bought a new public mobile SIM card from waldmart

When I tried to replace the Sim using self service it says the sim is in use or invalid.

please help.

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Try using self service again to Change Sim Card. Clear browser cache and open a new window in incognito/private mode.