Unable to recover password

[robarpa]

I've gone through the screens 5 or 6 times.  I get to the point where it says to check your email to complete resetting your password and there is no email received.

Can someone help please.

[RobertQc]

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@JDT wrote:

Unfortunately, they have been "trying to fix it" for several months now.  Disappointing that it remains broken...

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"Several" months... sigh... but hey at least you can get some free cookie dough a couple times a year if you are willing to travel the country

[JDT]

Unfortunately, they have been "trying to fix it" for several months now.  Disappointing that it remains broken...

[JL9]

There is a glitch with changing your password on your own. They are trying to fix it and hopefully will be resolved soon.

In the meantime, you can rectify this by messaging the moderators with your phone number and some further details to confirm your identity and they can reset it for you.

They will give you the temp PW and you should be able to change it once you sign in.

[RobertQc]

@robarpa

Sorry, sadly the password reset is broken, you need to contact the moderator team Click this to send the moderator team a message and include your name, account number and phone number, pin number, date of birth, mailing address and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

Why is the Self-Serve password reset functionality not working?

There is a known issue that some Community members are unable to reset their password without the help of our Moderator Team.  

What do I do if I‘m unable to reset my password?

In order to fix this problem, please contact a moderator. From there, they’ll be able to reset the password. Note that you will need to have a Community account in order to do this. Don’t have a Community account yet? Click here.

There are couple of ways you can contact our Community Moderators:

1. Private Messaging: You can do this by searching for our unique Community Moderator’s profile avatar then, on the right-side of their profile, click on “Send this user a private message”

1. Tagging: If you would like a Moderator to weigh-in on a discussion, simply tag the moderator account in the post you created i.e. @ModeratorTeam

In the meantime, if you need to renew or purchase your plan/add-on very quickly so that your plan does not expire, you can submit a payment through the Automated Service IVR (More information, please see the All about payments article).