Unable to receiving incoming calls

[pvarshinee]

Hi 

I recently activated my public mobile SIM card. I could make outgoing calls, however I receive no incoming calls. When someone calls, they receive a message which says "the number is unavailable at the moment". I have submitted a ticket but have not received any response.

Please help!

Thanks

[pvarshinee]

I have stopped paying for my service with Fido about 6 months ago due to international travel. The Fido agent cancelled my plan and told me that the number would be held for me, and I can activate it the same number again again within a year. When I activated my public mobile SIM card, I gave my old dormant number and it accepted. I have been able to make outgoing calls right away and use data as well. I have been receiving text messages too. But I found I am unable to receive incoming calls.

[computergeek541]

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@pvarshinee wrote:

I have ported my number from Fido. I cancelled my service with Fido about 6 months ago but the number has been kept active for me by Fido. 

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I'm confused because you said that you cancelled.  A cancelled number isn't considered active and can't be ported.

[pvarshinee]

I have ported my number from Fido. I cancelled my service with Fido about 6 months ago but the number has been kept active for me by Fido.