Unable to receive incoming calls

[Vickylizz]

Hi All,

I have transferred my phone number to public mobile.

I filled out the online activation form and went through the steps... so far no errors.

* Our credit card is charged, seems to have went through fine.

* Data looks okay

* Inbound / Outbound text looks okay

* Outgoing calls looks okay

* Inbound calls ---- NOT okay

* voicemail - ok

Name on the account: xxxxxxxxx

We also received a text message

Can someone help please?

edited by computergeek541: e-mail address removed

[esjliv]

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@Vickylizz wrote:

Hi All,

I have transferred my phone number to public mobile.

I filled out the online activation form and went through the steps... so far no errors.

* Our credit card is charged, seems to have went through fine.

* Data looks okay

* Inbound / Outbound text looks okay

* Outgoing calls looks okay

* Inbound calls ---- NOT okay

* voicemail - ok

Name on the account: xxxxxxxxx

We also received a text message

Can someone help please?

edited by computergeek541: e-mail address removed

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Hello @Vickylizz ,

You said you received a text message, so I presume that was from your previous provider to approve the port?

If the previous provider was a cell number, the porting should complete in 2-3 hours.

Incoming calls are usually the last to port over.

In the meantime, try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings on your device

[BKNS27]

@Vickylizz 

First of all, did you confirm to a SMS text from your previous carrier.

If you did, try powering off the phone and wait a couple of minutes then power it back up again.

[Anonymous]

Make sure that you have the old sim card in your phone when you're porting your phone. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

for more info Transferring Or Changing Your Phone Number Click HERE ,

or

Number Transfer (Port) Troubleshooting, Click HERE,

or

Choosing Or Transferring A Phone Number During Activation, Click HERE.

if are you stuck with Transferring your old Phone Number,

In order to transfer a phone number over to Public Mobile - you will need to activate an account with a temporary phone number and after that your contact customer service by Moderator Team, for the transfer your number to Public Mobile,

Here’s how to contact customer service by Moderator Team,

• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your phone number,
• which carrier,

Good luck and your welcome to Public Mobile

with a Beautiful Service

you will be very happy

[softech · Accepted solution]

@Vickylizz 

(this is an open forum, you might want to remove your personal email address.  Please go back to your post, click the 3 dots , edit your post to remove it)

Please note during porting, it is normal that your previous service provider line will be fully functional, but the Public Mobile line will only be able to make outbound calls/text only.

First, did you response to SMS sent by your previous provider? Your previous provider with send you a SMS to validate the transfer and you need to reply YES within 90 mins
If you missed it, let us know and we will advise what to do to re-trigger the SMS.

If you already replied the SMS with a YES, then you just need to wait a bit. It can take as much as 2 hours, although it usually quicker, to get the porting completed. In the meantime, just reboot your phone every 15 mins and try to call your phone to see if it is getting incoming calls.