Unable to receive calls/sms

[stally89]

All incoming calls are going to VM and incoming texts are not coming through.

Have restarted a few times. Have manually and automatically selected network operators. At a loss. Been going on for a few hours now.

How do I contact support??

[nicoldans]

i have the same issue, i'm not the only one

[softech]

@stally89  Yup, that could have helped.  Putting the SIM in another phone triggered a provisioning to your account/sim.    

[stally89]

@Coyote2 Hi all, did everything possible from my end. Support refreshed services from the back end. I then turned off my device and removed some cars and restarted

Still no luck.

Finally I swapped sims with my wife's device (same one) and all the messages came through and calls worked too.

Working fine now. 

No idea what caused it.

[softech]

@stally89 and @Coyote2   Try to change your Preferred network to 3G Only / WCDMA only and see if it works

[stally89]

Same here. Also getting extremely poor data speeds now that I checked. 0.3 Mbps...

[Coyote2]

I have the same problem this morning and have submitted a ticket. I am waiting for a response for a live chat.

This is the first time I have had a problem and tried this Community thing.

[stally89]

I do have signal. I am able to make calls just fine and use the internet.

Thanks for providing steps on contacting support.

[Meow]

Do you have any signal at all? Usually calls going to vmail is caused by no connection to cell tower(s).

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.