Unable to place acall

[dinkle]

Prompt and message claims that I had used up my minutes! I am on $ 15 Plan.

Purchased add on yesterday for 500 Canada wide calls. Still I cakeep getting voice

prompt saying i can not make calls!

Please help

[geopublic]

@dinkle  Dial 611 and verify that you have the add-on added. If not, just try to purchase the add-on again and it should work.

[LurganIeUk]

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@dinkle wrote:

Prompt and message claims that I had used up my minutes! I am on $ 15 Plan.

Purchased add on yesterday for 500 Canada wide calls. Still I cakeep getting voice

prompt saying i can not make calls!

Please help

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Did you top up your account by $5 first or have a balance of at least $5? Then you buy the add on. 

[AE_Collector]

Are you certain you actually bought the add-on? Very often it is done incorrectly leaving you with the $5 you added just sitting as available funds. it is a convoluted process where you have to add the required funds and THEN select the add-on. Most select the add-on and then add funds which leaves the $$ sitting as unused available funds. Check and see.

AE_Collector