I am unable to login to my account or reset my account password. When I submitted a ticket and spoke with a customer service rep, they were unable to solve the issue and said they would escalate to their technical support department and I would hear from them in 48 business hours. It has been two weeks and I have not heard anything. I have submitted another ticket and tried logging in from different web browsers, incognito mode, etc. Anyone have any tips or next steps?