Unable to log in to my account

[community_user]

Hello Support,

I'm unable to log in to my account. I can't go past the reactivation screen. It forces me to select a eSIM, new SIM or existing SIM card (this option fails to validate). I have a working service and fully paid account. Is there any way to reset my account?

Appreciate any assistance.

[softech]

@community_user  

PM has start using EverSafe Login system.  Look like the system is unable to link your current My Account with your login id.  No worry, it is an easy fix for PM , you just need to open ticket to engage them.  Please messgae them here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@community_user  We are just customers like you trying to help if you need support you need to engage them thru private message 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437